Returns
As a responsible and customer-oriented business, we understand the importance of providing a comprehensive and transparent return policy for our valued customers. Specifically, in the case of our food products, we take extra care to ensure that the highest standards of quality and hygiene are always maintained. However, in the rare instance that you may encounter any issues with our products, we are happy to offer a seamless and hassle-free return process.
To initiate the return process, all you need to do is contact our customer service team at [email protected] within 7 days of receiving your order. Our team will thoroughly investigate the issue and will work with you to determine the best course of action. In cases where the issue is due to our mistake or faulty product, we will offer a full refund or an exchange, as per your preference. Additionally, we also cover any shipping costs associated with the return, making the process as convenient as possible for you.
Please note that in order to be eligible for a return, the product must be unused, unopened and in its original packaging. Furthermore, we recommend that you carefully inspect the product upon delivery and report any issues immediately. This will ensure that we can quickly resolve the issue and provide you with the best possible experience.
At our core, we believe in going above and beyond to ensure that our customers are satisfied with our products and services. We take great pride in our commitment to quality and customer satisfaction, and stand behind every product we sell. So, you can rest assured that when you shop with us, you are receiving the best possible products and services, with a comprehensive return policy that safeguards your interests.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Shipping Policy
Our shipping policy is designed to ensure the prompt and safe delivery of your products to your doorstep. We offer various shipping options to ensure flexibility and convenience for our customers.
For domestic shipping, we use trusted carriers such as UPS, FedEx and USPS. For international shipping, we work with reliable carriers that specialize in cross-border shipping to ensure that your products are delivered in a timely and secure manner.
Our standard shipping time is five to seven business days, with expedited shipping options available at an additional cost. We also offer free shipping options for orders over 70 dollars.
To ensure the safety of your products, we carefully package and label all orders. You will receive a confirmation email once your order has been shipped, including tracking information so that you can keep an eye on its progress.
In the unlikely event that your product is lost or damaged during shipping, please contact our customer service team immediately and we will work with you to resolve the issue promptly.
Our shipping policy is designed to provide our customers with a hassle-free, reliable shipping experience, allowing you to focus on enjoying your products.
Need Help?
Contact us at [email protected] for questions related to refunds and returns.